In the latter part of November, users employing Google Drive for desktop (v84.0.0.0-84.0.4.0) encountered an unsettling synchronization glitch leading to the loss of files accumulated over months or even years for a select group of users. Offering solace to the affected users, the most recent update of the Drive for desktop app (version 85.0.13.0 or higher) introduces a novel file recovery tool designed to rectify this synchronization hiccup.
Initiating the file recovery tool is a user-friendly process. To commence, users should direct themselves to the menu bar or system tray, locate the Drive for desktop icon, and employ a simple key combination—press and hold the "Shift" key while simultaneously clicking "Settings." Within the settings menu, users can trigger the recovery process by selecting "Recover from backups."
As the recovery operation kicks off, a notification will promptly appear, signaling the initiation with a "Recovery has started" message. Users are advised to exercise patience as the process unfolds, with the anticipation of a successful completion accompanied by a "Recovery is complete" notification. The rejuvenated files will be systematically arranged within a freshly crafted folder named "Google Drive Recovery," seamlessly integrated into the desktop environment.
Despite the encouraging strides, Google pragmatically acknowledges that the effectiveness of the recovery method may not be universally applicable. Users encountering challenges during the recovery procedure are strongly encouraged to furnish feedback through the Drive for desktop app, incorporating the designated hashtag '#DFD84.' Additionally, users should ensure the inclusion of diagnostic logs by checking the pertinent box on the support page.
For users inclined towards alternative methodologies, the support page offers comprehensive instructions for leveraging the command line interface, Windows backup, and Time Machine backup. While the file recovery tool specifically addresses the sync issue, users are underscored to proceed with caution and explore the diverse options available, tailored to their distinct circumstances.