The Edenfield Center, which accounted for patient maltreatment during 2022 due to a "toxic culture," gained a low CQC rating again with some changes made. The secure unit of the Edenfield Centre, which is a mental health hospital located in Prestwich, Greater Manchester, was under investigation by BBC Panorama, who disclosed the story of how patients were humiliated and bullied internally in the hospital.
Facilitating the mental health hospital of the hospital through anonymity in writing, the Care Quality Commission mentioned in its latest release that, respectively, the problems are still in the areas of patient safety, the workload of the personnel, and the poor acknowledgment of the problems by the personnel. Besides, in all that, the nurses rated the hospitals in the area as the best hospitals in the country.The prison trust in Greater Manchester not only accepted the report's findings, but it also set up a team that acts "quickly" to deal with the issues.
CQC inspectors made a surprise videocall to the hospital in April and May 2024, and they rated the trust as very bad mostly. "Managers' working processes were not always complying with the statutory rules that protect the environment and humans from harm," added Alison Chilton, who was the assistant regional manager for operations to the north."Some wards, while neglecting or disregarding the check, were actually missing and/or did not write down the name of the confirmation mark on the record."
The other complaints were about the staff being on duty the whole day without breaks, unidentified ligature risks, and the misuse of drugs. Ms. Chilton also indicated that some other units of the trust, including other centers in addition to Prestwich, were actually doing things that were against the rules of the establishment in reality."
In fact, the service across the board had imposed limitations; nonetheless, we have not been shown any legitimate evidence proving how and why such a decision was made or whether the activities were closely monitored," she clarified. And the staff recruitment area was going through how the "cultural divide" issue and then there were cases of bullying reported by the people mentioned in the letters.
The inspector did write separate sections about the cultural, learning, safety, and leadership sides of the unit, and some staff demonstrated compassion by treating patients in a calm and composed manner. GMMH stated that the trust report was indeed delayed. However, the trust supported every word in it.
Salli Midgley, the chief nurse at the trust, expressed, We are going to obviously apologize for our past mistakes, but since the trust was put under new management, we are trying to bring back the basics of care right on time for our service users and their families and carers." There were some members of the Edenfield Centre staff who were let go after the Panorama programme was televised.
The affair had necessitated a neutral inquiry, which was spearheaded by Prof. Oliver Shanley OBE. The inquiry revealed that the trust had previously shrugged off various warnings and was "not good at dealing with bad news." The report was very clear in the fact that some of the worst, not to mention most humiliating, treatments happened to the patients, besides the fact that the families' wishes were not always taken into account.